Your feedback helps me improve.

I value open communication and want you to feel comfortable speaking up about any concern.

 

Step 1 – Talk to me

Raise your concern with me (Charlie Carroll) in person, by phone (0411 745 192), or complete the form below and I will respond as soon as I can.
Most issues can be resolved quickly through conversation.

 

Step 2 – Formal complaint

If you prefer, you can submit a written complaint.
I will acknowledge receipt within 2 business days and aim to respond within 10 business days.

 

Step 3 – External support

If you are not satisfied with my response, you can contact:

• NDIS Quality and Safeguards Commission – 1800 035 544 (9am – 5pm AEST)
  or visit www.ndiscommission.gov.au

• NSW Fair Trading – 13 32 20 (for general consumer concerns)

 

I view every complaint as an opportunity to listen, learn, and improve.